Refund & Return

Refund & Return Policy

At EvoryaBaby, customer satisfaction is our top priority. We strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please read our Refund & Return Policy carefully to understand your rights and responsibilities.

By placing an order on our website, you acknowledge that you have read and agreed to the terms outlined below.

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Return Eligibility

You may request a return within 14 calendar days from the date your order is marked as delivered.

To be eligible for a return, your item must meet all of the following conditions:

  • The product must be unused, unworn, and in its original condition.
  • The product must not show any signs of use, washing, stains, odors, pet hair, or damage.
  • The item must be returned in its original packaging.
  • All accessories, labels, manuals, and components must be included.
  • Proof of purchase or your order confirmation must be provided.
  • Your return request must be submitted within the 14-day return period.

Returns that do not meet these requirements may be refused and returned to the customer.

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Non-Returnable Items

For hygiene, safety, and quality reasons, the following items are not eligible for returns or refunds:

  • Used baby carriers.
  • Washed products.
  • Products showing any signs of use.
  • Products damaged due to misuse or improper handling.
  • Products returned without their original packaging.
  • Products with missing accessories or components.
  • Gift cards (if applicable).
  • Digital products (if applicable).

Additionally, all products purchased during a sale, promotional campaign, clearance event, seasonal sale, or with any discount code are considered Final Sale and cannot be returned or refunded unless the item arrives damaged, defective, or incorrect.

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Damaged, Defective or Incorrect Items

Please inspect your order immediately upon delivery.

If your order arrives damaged, defective, incomplete, or if you receive the wrong item, please contact us within 48 hours of delivery.

Your request should include:

  • Your order number.
  • A detailed description of the issue.
  • Clear photos of the product.
  • Photos of the shipping box.
  • Photos of the shipping label.

After reviewing your request, EvoryaBaby may offer one of the following solutions:

  • A replacement product.
  • A replacement part.
  • A full refund.
  • A partial refund.
  • Store credit.
  • Another appropriate solution at our discretion.

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Return Shipping Costs

Unless the return is due to our mistake, customers are responsible for all return shipping costs.

We strongly recommend using a tracked shipping service. EvoryaBaby cannot be held responsible for packages that are lost or damaged while being returned.

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Refunds

Once your returned package has been received, our team will inspect the product to verify that it meets the conditions of this policy.

Inspection generally takes 2–5 business days after the package is received.

If your return is approved, your refund will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to appear on your account, depending on your payment provider.

Original shipping charges, expedited shipping fees, and any additional delivery fees paid at checkout are non-refundable. Only the purchase price of eligible product(s) will be refunded.

If your return is rejected because it does not comply with this policy, the item may be returned to you at your expense.

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Order Cancellations

Orders are processed as quickly as possible to ensure fast shipping.

Cancellation requests can only be accepted before the order has entered the processing stage.

Once an order has been processed or shipped, it cannot be cancelled and must follow the standard return procedure if eligible.

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Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

EvoryaBaby cannot be held responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided during checkout.

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Refused Deliveries

If a customer refuses delivery of an order or fails to collect a package from the carrier, any shipping costs, return shipping fees, customs charges, or handling fees may be deducted from any eligible refund.

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Lost Packages

If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend checking with household members, neighbors, or contacting the shipping carrier directly.

While we will gladly assist you in opening an investigation with the carrier, EvoryaBaby cannot guarantee a refund for packages marked as successfully delivered.

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Fraud Prevention

To protect both our customers and our business, EvoryaBaby reserves the right to refuse refunds in cases of suspected fraud, abuse of our return policy, false claims, excessive returns, or chargeback abuse.

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Force Majeure

EvoryaBaby shall not be held responsible for delays or failures caused by circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather, customs inspections, transportation disruptions, strikes, pandemics, governmental actions, or other unforeseen events.

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Policy Changes

EvoryaBaby reserves the right to modify or update this Refund & Return Policy at any time without prior notice.

The version published on our website at the time your order is placed shall apply to your purchase.

Contact Us

If you have any questions regarding this Refund & Return Policy or need assistance with your order, please contact us.

Email: Contact.evoryababy@gmail.com

Our customer support team will be happy to assist you and aims to respond to all inquiries as quickly as possible.